Listening is an art that requires attention over talent
spirit over ego, others over self ~ Dean Jackson
Why does this matter?
Good or effective communications are important to us, everyday.
There’s a reason we have two ears and one mouth, you guessed it, we need to listen more before we speak.
Often we are busy thinking about what we are going to say instead of listening to what is being said and missing the meaning.
Tonality of what is being said is 38% of a communication, whilst body language is a whopping 55%, followed by the words at 7%.
I found that amazing and valuable information and now I’m aware of how it affects my conversations.
How can we be better listeners in our conversations?
It involves being curious and building a connection, sometimes referred to as rapport with them.
If we reflect back what is being said, withhold judgement and only offer advice if asked, goes a long way to establishing that connection.
Building mutual trust and finding a common ground is important.
I use this approach with my customers because it’s not about me.
Try it and see how your conversations can be more .
Like to learn more try this link?
If you need help on this or other matters, call me 0419568043, Colin.